Data Center Optimization by Troubleshooting Performance Problems

The complexity of today’s IT infrastructure makes troubleshooting performance problems more difficult. Most IT organizations have redundant systems and event management software in place to help deal with “hard” outages, but struggle to address intermittent problems or performance issues that impact quality of service to the end user. According to a recent survey by TheInfoPro, 80% of companies report experiencing an “application brownout” at least once a month. These events directly impact customer relationships. Enterprise Management Associates recently reported that application problems are noticed first by customers more often than by any other single source.

The root cause of many of these problems can be found in the core data center infrastructure, but pinpointing the source of the problem can be difficult due to the complexity of these environments. BalancePoint drills deep into the critical elements – operating systems, databases, servers, storage, virtualization systems, using advanced analytics to accelerate the troubleshooting process.

Beyond troubleshooting, BalancePoint’s unique cross-domain analytics engine produces “key performance indicators” (KPIs) for each application workload, VM, and system component so that IT can regularly assess the health of the environment. KPIs can be made available to management automatically via daily reports. These health measures make it possible for BalancePoint Customers to identify and address many potential performance issues before they impact the business. This typically decreases the amount of staff time devoted to firefighting, and increases overall customer satisfaction.

BalancePoint dramatically reduces reactive troubleshooting, and can enhance any Six Sigma or ITIL program. To find out more please contact us.