Customer Support

In Relentless Pursuit of Customer Satisfaction

With increasingly complex infrastructure and exploding data growth, IT organizations are challenged to keep business applications running in a cost-effective manner. The addition of virtualization layers throughout the data center increases the difficulty of pinpointing the performance problems and balancing resources utilization. When you choose BalancePoint™ to address these challenges, Akorri can deliver the highest level of service and will work with you every step of the way to ensure success. Akorri has built its success on the strength of the relationships created with our customers who have come to rely on us for our virtualization, server, and storage expertise. In today's highly competitive marketplace, our customers expect the best support so that they may deliver the best service quality to their customers. To demonstrate Akorri’s commitment to quality and customer success, we offer a full range of services that do just that.

Implementation Support

Whether you need to manage and troubleshoot servers, optimize your storage environment, plan a server consolidation and virtualization project, or supplement your internal resources to ensure timely, cost-effective implementation of your new Akorri BalancePoint products, Akorri offers the implementation services that match your skills and project requirements.

Online Knowledge Base and Self Service Portal

The Online Knowledge Base and Self Service Portal contain valuable tools and information to help you implement your solution. Your password protected login provides 24 hour access to:

• Knowledge Base
• Technical FAQ’s
• Product Docs
• Product Updates
• Technical Reports

Technical Support Center

Akorri Technical Support Engineers provide rapid responses when contacted via telephone (978.431.1320) or electronically via e-mail or a web support request. Within two hours during peak (9-5 EDT) callers have direct access to the Technical Support Center and development engineers. A formal and automated Executive Level Management Escalation Process keeps everyone informed.

Hardware Service

Akorri’s 24 hour Technical Support Center coordinates replacement of field replaceable units from our service depots with the following response options to meet your business requirements:

• Return to factory repair
• Next business day advanced replacement
• Onsite spare kits

Software Updates

Akorri software updates include both software maintenance releases and updates. Installation and upgrade support can be provided through the Technical Support Center.

Commitment to Standards and Multi-Vendor Support

Akorri is an active participant with the Storage Networking Industry Association (SNIA) and fully compliant with their standards. Additionally, Akorri has worked with industry leaders for operating systems, adapters, networks and software to develop a strong partner ecosystem.

Dedicated to Helping You

Akorri’s dedicated team of experienced data center experts can help you gain a competitive advantage and the confidence to focus on your core business objectives. As an integral part of the total infrastructure solution, Akorri Customer Support helps you through every stage of your solution deployment and ongoing management.